DELIVERY AND RETURNS
DELIVERY
At Les Confiantes, we deliver all over the world.
Delivery costs as well as free shipping depend on your delivery area.
- Delivery in France starts from €2.00 at a relay point.
- Delivery in Europe starts from €5.90 and is free from €100 of purchases.
- Delivery in the French Overseas Territories starts at €11.90 and is free from €150 of purchases.
- Delivery within the rest of the world starts at €39.90 and is free from €200 of purchases.
DELIVERY DELAY
- 2 to 3 working days in signature delivery.
- 5 within 6 working days for standard delivery.
- 7 to 10 working days for standard delivery.
BACK
Your trust and satisfaction are important to us!
If you are not satisfied with a product that you have ordered on our website or it arrives damaged, return it to us and we will be happy to exchange it or refund it, within the legal deadline of 14 days after delivery date.
To return an item that does not suit you, please send us an email with your order number via our contact page, to let us know your choice and obtain the returns form.
Complete the form and return it with the product concerned.
Your full contact details are required so that we can contact you if necessary (name, first names, address, telephone number and email address).
We recommend that you insure your package and opt for shipping with tracking and delivery against signature. Les Confiantes declines all responsibility in the event of loss of your package.
Return costs are your responsibility.
Your exchange or refund request will be processed as soon as possible.
Reimbursement is made to the payment method used during your purchase.
Only products ordered on lesconfiantes.com will be subject to an exchange or refund.
If you have a question, do not hesitate to contact us via our contact form !
